Find answers here to the most frequently asked questions about our jewelry, your orders, and our services.
What materials do you use for your jewelry?
Our collections include, among others, jewelry made of 925 sterling silver and 18-karat gold-plated 925 sterling silver.
The materials and features of each creation are specified on its product page.
How do I care for my DIREINE jewelry?
To preserve its shine, we recommend avoiding contact with water, perfumes, cosmetics, and chemicals.
Gently clean your jewelry with a soft cloth and store it away from moisture.
Find our detailed recommendations in our Care Tips section.
How do I choose the right size?
Our Size Guide will help you choose your jewelry, especially rings.
We recommend consulting this guide before finalizing your order.
Do you deliver internationally?
Yes. DIREINE offers delivery to Spain, the European Union, and many international destinations.
The available destinations are indicated during checkout.
What are the shipping costs?
Shipping costs depend on your destination:
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Spain: €4.90 — free on orders over €79.
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European Union: €9.90 — free on orders over €119.
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Switzerland and the United Kingdom: €14.90 — free on orders over €179.
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Rest of the world: €24.90 — free on orders over €249.
What are the delivery times?
Each order is prepared within 1 to 3 business days.
Estimated shipping times are as follows:
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Spain: 3 to 5 business days.
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European Union: 5 to 10 business days.
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Switzerland and the United Kingdom: 7 to 12 business days.
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Rest of the world: 7 to 15 business days.
These times are estimates and are in addition to the preparation time.
How do I track my order?
As soon as your order has been shipped, you will receive a confirmation email containing the available tracking information.
Can I return a piece of jewelry?
Yes. In principle, you have 14 days after receipt to inform us of your wish to exercise your right of withdrawal.
You then have 14 days to return your item.
Certain legal exceptions may apply, particularly to personalized jewelry.
Are returns free?
Return shipping costs are borne by the customer if they change their mind or wish to exchange an item for personal reasons.
If a product arrives damaged, has a non-conformity defect, or if an error was made during order preparation, DIREINE will cover the costs necessary to resolve the issue, in accordance with applicable legislation.
How do I get a refund?
After receiving your withdrawal request, we will issue a refund in accordance with the terms and timeframes provided by applicable legislation.
The refund may be deferred until the returned items or proof of their shipment have been received.
For more information, please see our Refund Policy.
How do I contact DIREINE?
Our customer service team is available to answer any questions about our jewelry or your order.
You can write to us from our Contact page.
DIREINE — Elegance, naturally.